A Smooth Takeoff
“Is it warm, or is it just my nerves?” she asked him. “Both,” he said, laughing. Rossides was there for the debut of the largest agency launched to date in the history of the government–the Transportation Security Administration, which that morning began its rollout of federal security agents to replace the private guards that had screened (and often not screened) passengers at the nation’s 429 airports. Rossides, who oversees training and quality-control programs at TSA, listened as the supervisor went over a checklist with his squad....